Services

Three things I do well, delivered face to face, virtually or blended. Off the shelf, or designed with you around your people and your goals. I work directly with organisations and as an associate for L&D providers.

Leadership development

Programmes for first line, middle and senior managers that build confident, consistent leadership. Typical themes include decision making and being clear who makes the call, performance management conversations, Situational Leadership, influencing and personal impact, and strategic and critical thinking.

Team coaching and development

Helping teams get aligned on purpose, ways of working and how they make decisions. I use Insights Discovery and Core Strengths 2.0 to give teams a shared language, and The Narrative Team, my storytelling approach, to close the gap between the story leaders think they’re telling and the one their people are actually living. I’m also an accredited Action Learning facilitator.

Customer handling

Fifteen years of customer experience training, much of it in automotive retail for brands including BMW, Audi, Porsche and Volkswagen. From the showroom to the service desk, I help people have conversations that build trust, handle pressure well and give customers a reason to come back.

How we’d work together

We start with a conversation about what needs to change and how you’ll know it has. Then I design or tailor the right mix of workshops, coaching and practice, deliver it, and help you keep it alive once the session is over.